Refund policy

Returns

No product may be returned without prior written approval from Accent. You must obtain a return authorization before making a return. To qualify for a return, the product must have been purchased directly from Accent and must be a standard and available product (meaning not discontinued) at the time of the return. No special or custom orders will be accepted under any circumstances. 

All partial roll sales are final.

A partial roll is a roll of film that contains less than the manufacturer’s original full-roll length.

For example, if the standard full roll is 100 linear feet:

100' = Full Roll
92' = Partial Roll
50' = Partial Roll
12' = Partial Roll

We have a 15-day return policy, meaning you have 15 calendar days from the date you receive your order to request a return.

Return Eligibility

  • The item must be in the same condition in which it was received.
  • The item must be unused, uninstalled, undamaged, and in its original packaging.
  • Full rolls must be returned in their original full-roll length and may not have been cut, slit, spliced, or otherwise altered.
  • Partial rolls, cut material, custom-slit material, special-order products, and other custom-prepared items are not eligible for return, unless the product was shipped in error or determined to be defective.
  • Proof of purchase may be required.
  • All DI-NOC film sales are final and no returns will be accepted.
     

Requesting a Return

  • All returns must be authorized in advance.
  • To request a return, contact us at 941-922-5268 within 15 days of receiving your order.
  • Once your return is approved, we will provide return instructions and, when applicable, a return shipping label.
  • Items returned without prior authorization will not be accepted.
     

Return Address

Approved returns should be sent to:

4123 Clark Road
Sarasota, FL 34233
United States

Shipping & Return Costs

  • Original shipping charges are non-refundable unless the return is the result of our error or a defective product.
  • Return shipping costs are the responsibility of the customer unless otherwise authorized by us.
  • A 15% restocking fee will be deducted from the refund for approved returns. The restocking fee does not apply to returns resulting from our error or a defective product.
     

Inspection & Refunds

  • All returned products are subject to inspection upon receipt. Products that have been used, damaged, cut, altered, improperly packaged, or otherwise returned in a condition that prevents resale may be refused or may not qualify for a full refund.
  • Approved refunds will be issued after the returned merchandise has been received and inspected.
  • Only products in original, unopened boxes may be returned. No broken cases may be returned.
  • Any product return will result in a credit to Customer’s account - there are no cash returns. The amount credited will never exceed the original amount invoiced. 

Damages and Issues

Please inspect your order upon receipt and contact us immediately @ 941-922-5268 if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, like custom products, such as special orders. Unfortunately, we cannot accept returns on sale or clearance items. We also do not accept returns for hazardous materials or flammable liquids.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.