09 Nov Dealer Spotlight: Evolution Tint and Audio Puts Customer Service First
(This article first appeared in the November 2020 issue of Dealer E-News.) Evolution Tint and Audio owner Tanner Hall understands the importance of customer service. He has fostered a culture within his company that puts customers’ needs first. No phone call goes unreturned.
“We strive to make sure that every customer has a good experience when they leave here,” Tanner said. “From quality products and quality installs to returning every phone message and text from a customer, we address the full customer experience as part of our operations.”
Tanner’s continued focus on customer service has resulted in a 4.9-star review rating on Google. His business also has grown exponentially in sales over the course of the last few years.
Tanner opened Evolution Tint and Audio in Chattanooga four years ago after having spent 20 years in the window film industry as a professional installer for numerous other companies. With a staff of four, including three installers, Tanner’s team installs film for automotive, marine, residential and commercial customers. His team also installs a variety of automotive aftermarket products, including audio systems, alarms, remote starts, vinyl wrap and more.
Last year, Evolution Tint and Audio became a 3M™ Authorized Dealer. Tanner said it was an obvious choice. “3M has a big name and is known for its quality products. There is an established trust,” he said. Crystalline is installed on Tanner’s own personal vehicle.
Tanner first started tinting vehicle windows when he was 18. An avid car enthusiast, Tanner, as a teenager, would hang out at a local car shop. The shop owner offered him a job and then taught him to tint cars. He later transitioned into installing film for residential and commercial customers.
Tanner said he worked for a variety of tint companies; some did not have customers’ interests in mind. That was one of the reasons he decided to open his own shop. “There’s definitely more freedom working for yourself versus working for someone else,” he said.
To further his company’s customer service efforts, Tanner said Evolution Tint and Audio follows up with every sale about two weeks after install. This check-in with customers provides him and his team insights into how they performed. If a customer is not happy, Tanner calls them personally to address the concerns.
“My biggest advice is to take care of your customers,” Tanner said. “Ultimately, that’s what we are here for – to teach them about the different products and then get them what they need.”
For more information about Evolution Tint and Audio, call (423) 455-8658.